Why I won’t give this nursery any more of my dollars


Since I live in South Austin and I have a pond (now much smaller, thank goodness), I have frequented the nursery near here that specializes in ponds, Emerald Gardens. They moved a few years ago from the Y in Oak Hill to a spot along the 290 frontage road. Over the 8 years that I’ve been going there, I have often complained about the treatment that I get from the staff and owners there.

There is one gentleman who only works weekends that is a joy to work with, and there is one guy that is a regular during the week who is randomly in a good mood or bad mood, and every one else, including the OWNERS themselves, are consistently crabby and rude.I know I’m not alone in this, as I have neighbors who have voiced the same opinion to me.

However, today was the final straw! I dropped by to check prices on a Loquat Tree that I’m putting into the spot where I took out two yucky Photinias. As I drove up, I saw they had recently gotten some flat limestone that would work as steps into my new patio area, something I’ve been on the lookout for.

While walking around and checking out plants, I had a few questions about names of some of the new things they had in stock. The closest person to me was the toothless guy that works there a lot, and he was in too much of a hurry to go sit inside in the air-conditioning to be bothered with questions. He tossed out an answer as he walked away from me.

I gave up on the plants and decided to look at the step stones. I saw the owner and told her I wanted to get some rock. She knows I’m a regular and  knows I’ve spent money there over the years. She didn’t bother to look up, but instead told me “to take a cart with me, put the ones I wanted on the cart and bring them back to be weighed”. I told her I would try to do that if I could pick them up. She didn’t reply, nor offer to send anyone to help me. She just continued watering her plants with her usual frown. I’m convinced she has permanent PMS, based on all the dealings I’ve had with her.

So I drag the cart out to the rock area (not close) and selected two stones that turned out to weigh 50 pounds each. I chose the cart that I did because it was the lowest one to the ground they had, knowing that I might have trouble lifting a stone higher than that. So I lugged two 50 lb rocks to the cart and wheeled it back for weighing.

I came in, told them I was ready, and Mr. Toothless came out to “help”. He immediately said to me (I kid you not) “I know you come in a lot. Next time you get rocks, put them on one of these taller carts”. I told him I couldn’t lift them that high. He said nothing. He moved the stones to the scale, weighed them and left without ever saying another word after chastising me. He came back out and said all the info was now with the cashier.

The young cashier has been there a while, too (probably a daughter of the owners) and they have done a good job of training her not to smile. She’s competent, but not friendly or nice.

I checked out, (and mind you, this entire time I have been their only customer on the lot. They are NOT busy), loaded the heavy stones by myself into my vehicle with no offers of assistance, and left that place furious and mad that I’ve given them so much money over the years. I do this in Life a lot – let people treat me like crap and then go back for more. I am planning to write a review in citysearch for their nursery, but I will wait until I’ve calmed down a bit.

The good news is, I went to my most favorite nursery, Barton Springs Nursery, and bought a gorgeous Loquat and some Tangerine Beauty Crossvines. I’ll post pics once the work is done.

Thanks for listening to my rant!

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5 thoughts on “Why I won’t give this nursery any more of my dollars

  1. I don’t blame you for feeling slighted by this nursery, but, at least, you ended the day on a good note with the purchase of your loquat and crossvines.

    Jan
    Always Growing

    Jan, thanks and you are very right! I took pictures of the beautiful Loquat in the ground and hopefully I will be able to post it tomorrow. I spent 12 hours in the yard today and got a LOT done!
    Robin

  2. Try Hill Country Water Gardens up in Cedar Park, Robin. It’s worth the drive for the excellent service and great selection.

    Pam, Thanks and yes I’ve been there and it is nice. Fortunately, I don’t need a pond store anymore as mine is small enough to maintain very simply.

  3. I had planned on stopping by while on the pond tour but couldn”t find it. Now I will never stop by. As a country raised Texan I can not tolerate rudeness, especially to women. You can show them what rudeness begets by getting some feeling of satisfaction by not only not going back but keeping others, like me, from going.

    Bob, thanks for the support. As a fellow Texan and Planet Earth Being, I just don’t get the idea of customer non-service. Fortunately, there are many nurseries in this town that I adore, Barton Springs Nursery and Natural Gardener being two of my favorites. Which are your favorites? Robin

  4. I went there once years ago and was put off by their dour and unhelpful attitude. After reading about your experience I will definitely not go back again. There is no excuse for such poor service and such a rude attitude.

    I also favor Barton Springs and Natural Gardener – great service and high quality plants at both nurseries. They are a bit pricey though.

    Carol, I have certainly now heard the same story from many people. Maybe word will get back to the owners and they will have an attitude adjustment. As far as prices, do you know of any real nursery that isn’t expensive? I would love to find one! Robin

  5. Im so sorry for your experience. As a new gardener in Austin, it is helpful to now where the “friendlies” are…. so thanks for the head’s up, and the details!!! I would not have been able to feel good about spending my money (or, quite frankly, my time — gardening is a treat!) there.

    Mary

    By far, my favorites are Natural Gardener and Barton Springs Nursery. Those folks are actually gardeners, not just retail centers. Extremely helpful and wonderful to visit. Great Outdoors is another place I really enjoy visiting, but I find their prices to be a bit more. There is a new one on S. 1st called Plantscapes that I haven’t visited yet, but it looks very interesting. Robin

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